July 1, 2012 our name will be
UNITED COMMUNITY CREDIT UNION.
Phone 1-800-243-8428
Please read the messages below to get most of your questions answered.
We feel certain that you will like the services UCCU provides and you are welcome to utilize all of the locations they have. Please feel free to call if you have more questions.
FREQUENTLY ASKED QUESTIONS
Merger of Hometown Credit Union and United Community Credit Union
Q. What benefits will a merger bring that members don’t have now?
A. There are many. More branch locations, expanded hours, real-time online banking, phone banking, along with other added products and services that our members have been requesting for a long time, with more convenient access to your money. All of this from a sound credit union that has been around since 1941. Check out the UCCU website for even more benefits at www.myuccu.com
Q. With all these benefits, what is the biggest downside to members?
A. The biggest downside is that our name will change to United Community Credit Union, so we will lose part of our identity.
Q. Who is a qualified member for United Community Credit Union?
A. Individuals living or working in the counties of Adams, Brown, Hancock, Pike, and Schuyler in Illinois and Lewis, Marion, & Ralls counties in Missouri are eligible. Any employee who works at one of our 70+ select employee groups is also eligible for membership. UCCU eligible employee groups are listed under Membership Information on their website. (www.myuccu.com/membership)
Q. If I don’t qualify for membership with UCCU, could I still be a member of UCCU?
A. Yes. All members of HCU will automatically become members of UCCU. Once you’re a member, you are always a member, regardless of where you live or work. Any member’s immediate family is also able to join United Community Credit Union.
Q. Will HCU still have its locations?
A. Yes, the existing HCU offices and ATM locations will remain open. In addition you will now have access to these additional branch locations and ATM locations:
Branches
1001 Vermont St – Quincy, IL 62301 (On site ATM)
3633 Maine St -- Quincy, IL 62305 (On site ATM)
109 Lindsey Rd. – Hannibal, MO 63401 (On site ATM)
Additional ATMs
1810 Lind St – Quincy, IL 62301 (Quincy University Cafeteria)
1800 Gardner Expressway-Quincy, IL 62301 (Gardner Denver Cafeteria)
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Q. Is there a date established for the merger to be completed?
A. Yes, June 30, 2012. –On Monday, July 2nd you will be able to use any of the HCU or UCCU branches.
Q. What will happen to my member account number?
A. We expect your account number will stay the same if all goes as planned, however, a prefix may be added at the beginning to avoid duplicate account numbers. This will be coordinated by UCCU and you will be notified if your account number is affected.
Q. What about my home banking login information?
A. Once the merger is complete on July 1st , you can go onto UCCU’s website (myuccu.com) and sign up for home banking. There will be instructions on how to do this on the website.
Q. What about my bill pay?
A. You can sign up for bill pay anytime with UCCU. Just visit one of the branches or print off a signup sheet on the website. Note: You will want to write down all of your current bill pay information as it will not be available after the merger.
Q What about my Debit Card?
A. UCCU will be issuing you new debit cards prior to the merger. Be on the lookout the last week in June for your new debit card. You will receive your new pin number separately. Your new debit card will start working on Monday, July 2nd. Note:You will not be able to access your account with your debit card on July 1st. You can use it on July 2nd.
Q What about my Credit Card?
A. UCCU will be issuing you new credit cards prior to the merger. If you have a credit card currently then you will be receiving a new credit card. Be on the lookout the last week in June for your new credit card. Your new credit card will start working on Monday, July 2nd. UCCU will take care of transferring your existing balances over.
Q. What about my direct deposits that I have set up?
A. They will continue as is. HCU and UCCU staff will take care of this for you.
Q. Will my automatic loan payments continue to be deducted from my account?
A. Yes, these will continue, all with the same payment schedule and rate structure.
Q. Will I need to get new checks and will my outstanding checks be honored?
A. No, you will not need to get checks. All of your checks will be honored. UCCU will pick up HCU’s routing number and clear all of your checks. The next time you order checks we ask that you get the new routing number on them. Please contact UCCU for that information if you do not order your checks through the credit union.
Q. Does UCCU offer automatic overdraft protection?
A. Yes, UCCU provides both overdraft protection which automatically transfers from any of your savings accounts to cover overdrafts and courtesy pay which can provide members with up to a $500 overdraft protection. Courtesy pay is at UCCU’s discretion. (over )
Q. I mail deposits to HCU. What address should I use after June 30?
A. Mail deposits to United Community Credit Union, P.O. Box 1207, Quincy, IL 62306.
Q. Will the telephone number stay the same for the credit union offices?
A. Our local numbers are not expected to change. You will have access to the UCCU main 800 number during and after hours at 800-243-8428.
Q. Will the existing office hours at HCU be changing?
A. We anticipate our hours will be the same. They will be structured to meet the needs of this location. There will be extended hours at the other branch locations as well as online banking to serve you anytime.
Q. What if I already have an account with UCCU?
A. You can keep both accounts or you can combine them into one account, whichever you desire.
Q. What about e-statements?
A. Once you enroll in online banking with UCCU you can sign up for e-statements. There will be instructions on the website on how to do this. Note: ALL Hometown members will get paper statements for June. You will also want to print off the last several months of statements as these will not be available to you online after the merger.
Hometown Credit Union certainly appreciates the loyalty and relationship we have had with all of our members. We are not going away just joining with other Credit Unions. Two of our Board Members will be on the UCCU Board. We encourage you to use UCCU and we feel sure you will be pleased. The Board of Directors of HCU would not have consented to this merger if we did not feel our members would be served well and satisfied .
Thanks for sixty-four years of loyalty!
Please stay with us.
